Helpdesk
This feature requires the Helpdesk add-on and is not included in the core HR product.
The Helpdesk overview under Settings > Helpdesk > Overview provides a dashboard with key metrics for your internal support system. You can see the number of open and closed tickets, the average response time over the last 30 days, and how many high-priority tickets require immediate attention. The dashboard also shows the distribution of open tickets across support groups and a status breakdown (open, in progress, closed) with an overview by group.
Support groups allow you to organize internal requests by topic — for example IT, HR, or Facility Management. Employees can submit tickets that are automatically routed to the responsible group, where support staff can view, assign, and resolve them.